Why have I been charged for a missed session?

My Online Therapy can only invoice for completed sessions, so your insurance company will not cover the costs of the psychologist's time if you don't turn up for a session. If you are liable for the charge, you will receive an email once the session date/time has passed and marked as "incomplete" advising you that your credit/debit card will be charged within five working days. Once the payment has been processed, a receipt will be sent.