What happens if I don't turn up for a session?

If you are unable to make your session, we would always encourage you to contact your psychologist via direct message on the app to let them know you can't make it. Your psychologist may be able to look to reschedule the session to another date/time although this is not guaranteed. If you don't turn up for a session and there has been no contact with your psychologist or Customer Support, then the psychologist and/or Customer Support will try to get in touch with you. If we are unable to reach you, we will report to Vitality as a no show.