You can successfully cancel your upcoming session if more than 48 hours before the session date/time. If you cancel within 48 hours, you are liable for the charge. My Online Therapy can only invoice for completed sessions, so Vitality will not cover the costs of the psychologist's time if you don't turn up for a session. If you are liable for the charge, you will receive an email once the session date/time has passed and marked as "incomplete" advising you that your credit/debit card will be charged within five working days. Once the payment has been processed, a receipt will be sent.