Why do I need to request for further sessions when my policy allows me "unlimited" cover?

Vitality authorise up to 8 sessions for all members and if there is a clinical need, your psychologist can request further sessions if your policy allows. All requests need to be submitted to Vitality to be reviewed, so even though you may have a high policy cover level further sessions can only be requested for up to 8 at any one time. The psychologist will manage this for you and My Online Therapy will submit directly to Vitality. You do not need to do anything with regards to requesting further sessions.