Consent

Therapy & Self-care Data Consent

Consent for using the My Online Therapy service to undertake therapy sessions is split into two parts:

Mandatory consent, which pertains to the collection and processing of data used in the matching of clients with therapists and in allowing the therapist to determine risk levels, suitable treatments and undertake sessions - this comprises some personal information pertaining to name, address, age and also, importantly, any health or further personal data provided during the online assessment.

As the name suggests we're not able to continue treatment if this consent is withdrawn, and if the user does wish to withdraw this consent then their account would need to be closed.

Secondary consent, which pertains to the anonymised aggregation and processing of client data, used for internal business purposes in order to improve the service. For example these data are used to determine most prevalent types of treatment required, average wait times, matching and treatment efficacy, etc that allow us to improve our service for other customers. This consent may be withdrawn at any time and are not necessary in order for users to undergo therapy.

Cookies

It should also be noted that there is a separate category for Cookie consent, which applies to use of cookies to store user information on the marketing and app websites. These consents may be edited at any time by the user accessing the shield icon in the bottom left corner of myonlinetherapy.com. These are broken down into three categories:

Marketing and Analytics cookie consent may be withdrawn at any time without any impact to the user's use of the site or the service, use of necessary cookies may not be withdrawn.