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  1. My Online Therapy
  2. Using the platform

Using the platform

Booking, reserving and managing sessions

  • How do I cancel a session?

Changing your personal details

  • How to update your email address
  • Consent
  • Updating your credit/debit card details
  • How do I change or update my personal details?

Contacting Support and Technical issues

  • How to clear cache and cookies
  • Camera and microphone permissions for a successful video call
  • How to get the best connection for your online therapy session
  • A technical guide to making sure you are all set to have your online therapy session
My Online Therapy