For All Vitality Clients
- What happens to my sessions if my policy expires?
- Does Vitality cover couples therapy?
- Does Vitality cover therapy for under 18s?
- I've logged into my account, but it doesn't seem to be recognising my details?
- Can I carry on with my therapy sessions as a self-paying client once my authorised sessions have been used up?
- I've made a booking using Vitality insurance, but the app /email confirmation shows it costs £84.00. Have I been charged?
- Why do I need to request for further sessions when my policy allows me "unlimited" cover?
- if I cancel a session, will this go back into my available sessions to book again?
- How many sessions am I entitled to?
- Why have I been contacted by Patient Billing?
- How do I pay an excess?
- What if the payment is unsuccessful?
- Why have I been charged for a missed session?
- What happens if I don't turn up for a session?
- Why is the psychologist not registered with Vitality when I have signed up with them?
- Why do I need to add my credit/debit card details if I am paying using my insurance policy?
- Can I use my membership number and DOB to sign up instead?
- My voucher code isn't recognised - what can I do
- How do I register with My Online Therapy using my Vitality insurance as a payment method?